Per NASTF policy, vehicle and ownership information must be collected before performing any security-related work. If ownership cannot be verified after a code has been requested, do not perform the service.
Instead:
On the D-1 form, under Service Performed, select “Owner information could not be verified – Transaction not approved by VSP.”
Note: Selecting this option may trigger an audit.
Additional Requirements:
Enter the customer’s name, address, and phone number.
Enter the customer's info, even if they do not match the vehicle ownership or the service is canceled.
Upload any documents collected, even if they do not verify ownership.
If no customer or ownership information was obtained:
Enter “not verified” in all customer data fields.
Upload any available supporting documentation (e.g., vehicle photo, canceled invoice, screenshot, or a written note).
Always collect customer documents before requesting codes.
For assistance, submit a support ticket at support.NASTF.org.
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