Service Information Request (SIR)

The Service Information Request system is used to alert NASTF of any gaps in OEM Service Information, OE Tool related issues and Training Information. This process provides a resource to notify manufacturers of issues while formally documenting any concerns.

Upon submitting an SIR, the User must have attempted to contact the automaker’s support and allow 24 hours for a resolution prior to filing a service information request. You will find a link to support desks on each of the automaker landing pages on NASTF SDRM Automaker Info link. Choose the corresponding automaker and click on the support button.

It is the responsibility of the technician to provide certain information so that the automaker in question has the information they need to resolve the issue.

• Provide the VIN of the vehicle being serviced. This is very important as some issues are vehicle specific and others are not.
• Provide a detailed description of the repair unable to be completed and any steps taken to resolve the problem.
• NASTF will contact the automaker on your behalf and provide your contact information so that the automaker can follow up and assist you.
• If it is a scan tool related issue, please describe the hardware and software versions used.
• If it is a service information issue, payment processing problem or web-based scan tool please describe which browser you used to access the automaker website.
• Provide details including screenshots or pictures of the problem, if possible.

To begin the Service Information Request process:

• Log into your SDRM 2.0 account https://sdrm.nastfsecurityregistry.org/
• Select the Service Information Request link in the menu bar on the left side of your screen
• Once on the SIR screen you can follow the guides posted.

If your problem does not fall directly under these criteria please feel free to post your question or concern to the NASTF Community Resource Forum with the related topical links.

If you have any further questions about the information requested, please contact the NASTF Support Team at Support@NASTF.org. NASTF Support hours are Monday through Friday, 9AM to 6PM Eastern Standard Time.