D-1 Issue: Manually Resolving an Unassociated OEM Transaction

If a newly completed D1 Form does not automatically link to the corresponding OEM Transaction, you must manually associate it. The D1 Form must be Saved & Completed before proceeding.

Steps to manually resolve:

1. On your dashboard, locate the OEM Transaction without a matching D1 Authorization Form.

2. Click the yellow "Resolve" button.

3. Under D1 Authorization Documents, click Select next to the correct D1 Authorization Document.

4. Confirm that the Select button changes to Selected.

5. In the text box, enter a detailed explanation of the issue.

6. Click Save.

Always collect customer documents before requesting codes. 

For assistance, submit a support ticket at support.NASTF.org.