D-1 Form Issues

A D-1 Form must be completed for each transaction listed under OEM Transactions in the SDRM system. If a transaction remains unresolved for more than 5 days, your account will be locked, preventing further activity.

To complete a D1 Form:

• Log in to the SDRM portal

• Click the D-1 Forms link in the menu

• Select the form that matches your job

• Guide to selecting the right D-1 Form

The information below is intended to help you resolve open D-1 forms that have been submitted but cannot be completed. Please review the list of common issues and follow the instructions provided. If your situation is not listed, submit a support ticket at support.NASTF.org.

D-1 Issue: Manually Resolving an Unassociated OEM Transaction

If a newly completed D1 Form does not automatically link to the corresponding OEM Transaction, you must manually associate it. The D1 Form must be Saved & Completed before proceeding.

Steps to manually resolve

D-1 Issue: Customer Declined Service

For a D1 form tied to an incomplete transaction follow these steps to complete the D-1 Form and manually resolve the transaction.

D-1 Issue: Incomplete OEM Transaction

If information is missing for an OEM transaction (e.g., no work was performed), follow these steps to unlock your account and resolve the incomplete OEM transaction.

D-1 Issue: Invalid VIN

If an OEM transaction was submitted with an incorrect VIN, create a D-1 form using the correct information and then follow these steps to manually associate the D-1 Form.

D-1 Issue: Ownership Cannot Be Verified After Code Request

Per NASTF policy, vehicle and ownership information must be collected before performing any security-related work. If ownership cannot be verified after a code has been requested, do not perform the service.

Instead follow these steps to complete the D-1 form.