D1 Issue: Invalid VIN

Modified on Wed, Jun 11 at 5:40 PM

For OEM Transactions conducted using an incorrect VIN, create a D1 with the correct information and manually associate the completed D1 to the transaction in question.

To manually associate a D1 Form to an OEM Transaction, please follow the steps below.

Locate the OEM transaction under OEM Transactions - No Authorization Documents on the SDRM dashboard
Click the yellow Resolve button
Locate the correct resolving D1 form under D1 Authorization Documents and Click Select
Enter an explanation for cancelled OEM transaction
Click Save

These situations underscore NASTF policy requiring that vehicle and owner information is acquired prior to performing any security operation. If you have any further questions about the information requested, either respond to this message or submit a follow up support ticket at support.NASTF.org.