D1 Issue: Customer Declined Service

For a D1 form tied to an incomplete transaction:

• Enter the VIN matching the OEM transaction. If unavailable, use a placeholder VIN.
• Enter "N/A" for the Vehicle Owner/Customer Information.
• Upload a document stating the customer declined service with a short explanation.

To Manually Resolve:

1. Go to OEM Transactions – No Authorization Documents on the dashboard.
2. Click the yellow Resolve button.
3. Find the related D-1 form under D-1 Authorization Documents and click Select.
4. Provide a reason for canceling the OEM transaction.
5. Click Save.

Remember, it is NASTF policy to acquire customer information prior to performing a security operation. By completing the D1 prior to the service, the documentation will remain on your account dashboard until the actual transaction, at which time it will automatically connect with the OEM request to complete the process.

If you have any further questions, please contact the NASTF support team at support.nastf.org.