D1 Issue: Invalid VIN

If an OEM transaction was submitted with an incorrect VIN:

• Create a D1 form using the correct information.
• Manually associate the completed D1 to the OEM transaction.

To Manually Associate the D1 Form:

1. Go to OEM Transactions – No Authorization Documents on the dashboard.
2. Click the yellow Resolve button.
3. Find the correct D-1 form under D-1 Authorization Documents and click Select.
4. Enter an explanation for the VIN error.
5. Click Save.

Remember, it is NASTF policy to acquire customer information prior to performing a security operation. By completing the D1 prior to the service, the documentation will remain on your account dashboard until the actual transaction, at which time it will automatically connect with the OEM request to complete the process.

If you have any further questions, please contact the NASTF support team at support.nastf.org.