If information is missing for an OEM transaction (e.g., no work was performed):
Select “Other” under Service Performed on the D1 form.
Provide a detailed explanation in the textbox.
Steps to unlock your account and resolve the incomplete OEM transaction:
Log into SDRM 2.0: https://sdrm.nastf.org/login
On the Dashboard, go to OEM Transactions – No Authorization Documents.
Note the VIN from the OEM transaction.
In the menu, go to D1 Forms.
Choose the appropriate D1 Authorization Type for the service.
Complete the form and click Save & Complete.
If the D1 form does not automatically resolve the OEM transaction:
You must manually associate it:
On the Dashboard, find the unmatched OEM transaction.
Click the yellow Resolve button.
Under D1 Authorization Documents, click Select on the correct D1 form.
Ensure the button changes to Selected.
Provide a detailed explanation in the textbox.
Click Save.
Note: The D1 form must be saved and completed before it can be manually associated.
For assistance, submit a support ticket at support.NASTF.org.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article